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  Terms And Conditions

It is extremely important you read the terms and conditions you agree to each time you book an appointment. If you would like to  revisit them I have included the below for you to read at any time.


  • I'm not sure what appointment to book?

    Always the bath and dry!

    I offer a range of services. I will always recommend a bath and dry for £45. (£5 surcharge for cats over 6kg)  The dryer helps to remove the grease and dead undercoat that can cause matting and moulting, it's the best prevension for mats! The ADD ON mat removal service (From £35) can be added on to this appointment if your cat is matted.


    Is your cat matted?

    The mat removal service by itself (From £35) is mainly for cats who have health conditions meaning they cannot have a bath, or for those who have previously shown signs of distress in the bath, although this is rare. This service is for shaving matted areas and costs from £35-£95 depeneding on number of areas matted. For example, if your cat is very matted on it's chest and both flanks, this would be classed as two matted areas costing £70 total. This is a quick fix for matted cats but will not prevent the mats from returning so a regular bath and dry schedule will be advised.


    My cat is extremly matted!

    For very matted cats a lion clip is sometimes the best often. Most are fine during the lion clip, but some do not tolorate the clippers slight vibrations. This clip involves shaving over sensitive areas and joints which some cats do not like. I will always try to shave the stomach first to see how they do. It's very rare but I cannot garentee your cat wil have a perfect lion clip for their first visit. Your cats welfare and safetly comes first.


    Lion clips can take 2-5 months to grow out so please be aware of this. Lion clips can still be done in winter, as long as your cat isn't purely an outdoor cat it's rarely cold enough in England to cause an issue. Matting does not provide any warmth and is only uncomfortabe so I advise it's removed as soon as possible.


    I'm worried about cost!

    A £45 bath and dry every 8 weeks is more cost effective than a mat removal for 2 areas costing £70 every 12 weeks (And it keeps your cat more comfortable too!) The bath and dry on a recommended regular schedule will keep yout cat mat free.


    How can I prevent my cat from matting?

    Once I have seen your cat for the first time I will be happy to advise you on maintaining their coat moving forward and the best timescale/service for them. Some cats I need to see for a bath and dry every 6 weeks to prevent matting, and some only every 12 weeks.


    If you are worried about the condition of your cats coat please still book in. There is no judgement here, my job is to help your cat feel happy and comfortable.

  • How much will my appointment cost?

    My "services" page lists what each appointment includes and the price. Prices depend on the size of your cat and serverity of matting.


    Nail clip £10


    Sanitary trim £20


    Bath and dry £35-£50


    Mat removal £35- £100


    Lion clip £55 - £100

  • How is the bath and dry carried out?

    Cats are placed in a special pet bath and warm water and shampoo is used to remove dirt and grease from the cats coat with a low pressure shower.


    They're then placed into a  custom made drying box. They have a "happy hoody" over their head with a small amount of cotton wool in their ears to help block the sound of the dryer. I then use a hand held dryer to dry their coat. The happy hoody is taken off at the end of the groom to dry their head. 


    The drying box is there to extract the fur removed from your cat, it's not an automatic dryer and your cat will not be left alone at any time. I then comb them through to remove any excess fur. I do not use any restraints when grooming cats. I have 12 years cat handling experience . Photos and videos of the grooming process are on my "gallery" page.

  • Can you trim/cut my cats fur shorter all over?

    Clipping a cats fur shorter all over is called a "teddy bear clip" I don't offer this service as it tends to look uneven and choppy and does not reduce shedding so if purely for show. It's quite invasive as requires multiple clipper strokes back and forth across the cat which some cats don't tolerate.


    Bathing regularly greatly reduces shedding as the dryer removes excess fur, but your cat will always shed to an extent if they have fur.


    I do offer lion clips and sanitary trims which can be seen on the services page. Lion clips grow out to the length of a teddy bear trim in around 3-6 weeks.

  • Can my cat have a lion clip?

    This is a  "service"  I offer. Sometimes is required due to severe matting, and other-times owners want this for aesthetic purposes, or to keep the cost short for health reasons.


    Please be aware most are fine during the lion clip, but some do not tolerate the clippers slight vibrations. This clip involves shaving over sensitive areas and joints which some cats do not like. I will always try to shave the stomach first to see how they do. It's very rare but I cannot guarantee your cat will have a perfect lion clip. Your cats welfare and safety comes first.


    Lion clips can take 2-5 months to grow out so please be aware of this. Lion clips can still be done in winter, as long as your cat isn't purely an outdoor cat it's rarely cold enough in England to cause an issue. Matting does not provide any warmth and is only uncomfortable so I advise it's removed as soon as possible.

  • How often should me cat be groomed with you?

    Bathing and drying every 6-12 weeks dramatically improves the condition of your cats coat, reduces shedding and reduces the need for intensive grooming at home. How often you're able to groom your cat at home has a huge effect on how often they need a professional groom.


    Nail trims are normally required every 4- 12 weeks depending on your cat and their life style.


    Once I have seen your cat I advise you on a grooming schedule to suit their coat type and keep them comfortable and mat/grease free. 


    Persians - Every 4 to 8 weeks 


    Ragdolls/Maine Coon/Norwegian Forest Cats/Siberian - Every 6 to 12 weeks 


    Domestic Long Hair - Every 8 to 14 weeks (If they are part mix of any of the above breeds they may need to come sooner)


    Domestic Short Hair - Every 10 - 20 weeks

  • How can I prevent my cat from matting?

    Bathing and drying every 6-12 weeks dramatically improves the condition of your cats coat, reduces shedding and reduces the need for intensive grooming at home. How often you're able to groom your cat at home can have a huge effect on how often they need a professional groom.


    Once I have seen your cat I advise you on a grooming schedule to suit their coat type and keep them comfortable and mat/grease free. Some cats I need to see for a bath and dry every 6 weeks to prevent matting, and some only every 12 weeks.

  • Can I stay with my cat during the groom?

    No, Due to the size of my groom room and my insurance,  clients cannot stay during the groom. The appointment length will be on your booking confirmation email and can also be found on the "services" page. I will send you an update during if will be finished any earlier/later.

  • How long will it take to groom my cat?

    Please check the "services" page for appointment length. Nails trims can take a few minutes, where as lion clips can take 1 hour. This allows time for the cat to become comfortable with what is being done without the groom having to be rushed.  I will give you the normal collection time when you drop your cat off. Appointment length will also me on your booking confirmation email.

  • I've been told that my cat is difficult to groom. What if they are aggressive?

    A cat can be difficult for many reasons: fear, aggression, or simply inexperience. Because of the specialised handling techniques, it may be possible that safe grooming of a difficult cat can be accomplished without the use of medication. I do not give any cats medication as part of the grooming process. If your cat can only tolerate grooming with medication that is something cat owners can speak with their vet about.


    It's extremely important you are honest about your cats temperament on your booking form.


    Every effort is always taken to ensure the groom in completed to a high standard. There may be occasions when this is not possible due to the temperament of the cat. Cats that show severe aggression or agitation may prevent the groom from being carried out. Your cats welfare and m safely are always top priority. This isn't a common occurrence and only 1-2% of clients are referred to their vets as most do very well in a different environment. In this instance, the groom will be charged at 50% of the groom service booked.

  • Do you treat fleas/What if my cat has fleas?

    No, I cannot groom cats with fleas. If I uncover live fleas during a groom I must stop the groom immediately and ask you to collect your cat .The full price of the groom will be owed to cover time spent cleaning the groom room. When booking in your appointment please tell me what flea treatment you use and when it was last applied, this also effects when I can bath them.


    If your cat has recently had fleas, it takes around 3 months on average of a regular good quality flea treatment for your cat and home before an infestation in under control.


    Contact your vet for effective prescription flea treatment for your cat/s and a vet recommended home spray. 

  • Do you need to know when I've used flea treatment?

    Yes. I ask when you last used flea treatment on your cat as spot ons require a specific amount of time before I can bath a cat after applying. This will be mentioned in your flea treatment information leaflet. I've listed some common ones below


    Advocate - 2 days

    Advantage - 2 days

    Bravecto - 3 days

    Broadline - 2 days

    Effipro - 2 days

    Nexguard - 2 days

    Frontline - 2 days


    I cannot groom cats with fleas. If I uncover live fleas during a groom I must stop the groom immediately and ask you to come to collect your cat .The full price of the groom will be owed to cover time spent cleaning the groom room. When booking in your appointment please tell me what flea treatment you use and when it was last applied, this also effects when I can bath them.


    If your cat has recently had fleas, it takes around 3 months on average of a regular good quility flea treatment for your cat and home before an infestation in under control.


    Contact your vet for effective prescription flea treatment for your cat/s and a vet recommended home spray. 

  • Can I bring more than one cat to you at a time?

    Yes, you can bring two cats at a time as long as each cat has it's own appointment. Please ensure you book each cat an individual appointment, to do this, book an appointment on the online booking system as normal by entering all your cat's details, and then repeat for your second cat. You will need to check if there are two appointments available back to back. I cannot keep your cat your here during another clients appointment.

  • I want to book a sanitary trim/nail clip but can't see this on your booking system?

    Please contact me directly to book this in as it's a 10 minute appointment it cannot be booked via the online booking system. I can often fit these in-between other appointments. To add a sanitary trim to a full groom, please write "sanitary trim" in the notes section when booking. Nails are clipped at all appointments.

  • My cat has recently had surgery, can you bath them?

    If your cat has recently been neutered (Spayed for females and castrated for males) Or any other surgery that has wounds, it's advised to wait at least 10-14 days post operation before getting the wound wet. Your vet can further advise on when it is safe to bath them.

  • Can I drop off/collect my cat at a different time to their appointment?

    Unfortunately I cannot keep cats outside of their scheduled appointment time. This is because other clients cats will be here and I can't keep an eye on other cats while i'm grooming.


    Your appointment duration will be in your booking email.

  • Do I need to bring anything with me to the appointment?

    I ask all cats arrive in a secure cat carrier with a towel, fleece or puppy pad in as some cats can have accidents while travelling, this also prevents them from slipping in the carrier and helps them feel more secure. 


    I have a selection on treats but if you have special diety ones please feel free to bring them. I recommend using Pet Remedy or Feliway spray in the carrier before traveling, follow product instructions.

  • I've forgotten when my appointment is

    When booking an appointment you will recieve a booking confirmation email. If you haven't recieved one please check your junk folder.


    You can view your upcoming and previous booked appointments on the online booking system. Simply enter your email address to access your account. 


    If you do not have a booking confirmation email, there may have been a problem when you tried to book an appointment. The main reasons people don't successfully book an appointment if due to the T&C's box not being ticked, or card details being incorrect.

  • I'm having trouble booking an appointment online

    When booking an appointment you will recieve a booking confirmation email. If you haven't recieved one please check your junk folder. If you do not have a booking confirmation email, there may have been a problem when you tried to book an appointment. 


    If you are seeing a "processing error" message the main reasons is due to the T&C's box not being ticked, or card details being incorrect. Ensure your name the booking is being made under and address entered for your card details match.


    There are some videos on my "booking page"
    that  show how to book a new appointment and how to change/cancel an appointment.

  • I need to cancel or reschedule my appointment

    Please understand that when you forget or cancel an appointment short notice I miss the opportunity to fill that appointment. I understand some circumstances cannot be helped, but as a self employed person running a business I cannot allow any exceptions.


    You can reschedule your appointment up until 48 hours before yourself on the booking system, less than 48 hours notice it is not possible to reschedule. You can cancel your appointment and book a new one if you're unable to attend at short notice.


    Cancellations giving less than 48 hour notice will result in a charge equal to 50% of the service price. Less than 24 hours will be charged 100% of the service price.


    If you need to cancel or reschedule an appointment please do this by the online booking system. There is also a link to do so in your booking confirmation email. This is the only way to do so. WhatsApp/email will not change or cancel as these are not linked to the booking system. It is extremely important you are aware this service is self book system and you are responsible for changing and cancelling your appointment if needed.  This is in the T&C's 

  • Do you offer mobile visits?

    I offer mobile visits for nail clips and anal gland expression only as all my other grooming equipment is set up in my groom room. I cover a 7 mile radius of Mapperley and prices start from £15. Please contact me with your full postcode if you would like a mobile visit.

  • Is there parking?

    There is road side parking on the main road outside my house with no restrictions after 9:30am weekdays and any time at weekends.


    Please do not park over the drop curb as this prevents myself and neighbour from accessing the driveway. I do not have permission for clients to park in the church car park.


    Before 9:30am on weekdays there is free parking on Mapperley Hall Drive ( road opposite) with no restrictions at any time.

  • How can I pay?

    You are not charged when booking your appointment. 


    When collecting your cat you can pay for your appointment by cash or by card machine (50p charge) only. I cannot process payment for your appointment with the details you left online when booking as I don't have access to this. This is only taken in the case of a missed appointment. I cannot see your card details, they are held securely by a system called Stripe.

  • Can I contact you by phone?

    Due to a large amount of cold callers and also people looking for emergency animal advice, my phone number is now WhatsApp Messenger only. This number does not accept regular calls or texts. The easiest way to contact me is by


    Facebook


    E-mail


    WhatsApp Messenger


    Please allow 2 working days for a reply.

Terms And Conditions

I DO NOT groom un-neutured male cats. Kittens will be accepted. Nails are always clipped at appointments, this is for my own safety and your cats while in the bath and dryer. Client's cannot stay during the groom but time to collect will be on your reservation email. If you have any concerns before or after your cats groom for any reason, please contact me straight away. By agreeing the terms and conditions you are acknowledging you have read and understood them. 




MATTING & COAT CLIPPING


Mats on a cat’s coat can grow tight, damage and tear the cat's skin, which provides a breeding ground for bacteria. Using clippers on a coat can cause nicks if theres matting, due to the cats skin or if they are reactive. Shaving mats can cause abrasions due to skin growths trapped in the mats. After-effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to regrow. Lion clips may be uneven due to matting or how reactive your cat is to the clippers, a smooth finish is always aimed for but not guaranteed. If your cat need is being shaved, by checking the box below, you acknowledge that you agree to this procedure, and any risk including but not limited to sore or bruised skin. Mat removal is an additional service starting at £35. Matted/pelted lion clips will be charged at £100, advice will be offered on how to prevent this recurring. If you book an appointment for a repeat matted/pelted lion clip this will be charged at £195.




COMPLETION OF GROOM


Every effort is always taken to ensure the groom in completed to a high standard. There may be occasions when this is not possible due to the temperament of the cat. Cats that show severe aggression or stress may prevent the groom from being carried out. This isn't a common occurrence and only 1-2% of clients are referred to their vets as most do very well in a different environment. In this instance, the groom will be charged at 50% of the groom service booked. Your cats welfare and safety and my own are top priority.




CANCELLATION & RESCHEDULING


Please understand that when you forget or cancel an appointment short notice I miss the opportunity to fill that appointment. There are no fees for cancellations/reschedules that have given 48 hours (2 days) or more notice. I cannot provide any exceptions to this policy and the following fee’s and terms apply –


You can reschedule appointments up until 48 hours before, less than 48 hours notice it is not possible to reschedule. You can cancel your appointment and book a new one if you're unable to attend at short notice. Cancellations giving less than 48 hour notice will result in a charge 50% of the service price. Less than 24 hours will be charged 100% of the service price. The card details given when booking will automatically be charged and future attempts until successful. This applies to all bookings no matter when booked, so if booking an appointment that is within the next 48 hours, be aware cancelling will still ensure this fee. 


If you need to cancel or reschedule an appointment you can do so on the online self-booking system. There is also a link to do this in your booking confirmation email. This is the only way to do so. WhatsApp/email will not change/cancel your appointment as these are not linked to the booking system. It is extremely important you are aware this service is self book system and you are responsible for changing and cancelling your own appointments if needed. 




LATE ARRIVALS


Please arrive on time for your appointments as appointment times are not flexible. I appreciate clients may be late through no fault of their own, however I have a duty to other clients booked in. While I do my upmost to accommodate clients running late, clients arriving more than 15 minutes late will be classed as a missed appointment. I reserve the right to charge 100% of the price for appointments that are missed due to client lateness. This will be taken by card payment fore the details the online booking system holds for you.




PARASITES (FLEAS & RINGWORM)


Let me know which flea treatment you use when you book an appointment in the box provided. This will let me know when bathing is appropriate depending on the product. If you do not use any please write "none". If your cat has live fleas I will stop the groom immediately. The full price of the groom will be owed as the remaining appointment time will be spent treating the room before my next appointment.


If ringworm is uncovered during a bath appointment I will stop the groom as using the dryer can spread ringworm spores around fur. My disinfectant kills ringworm on services/towels/tools etc so although not a concern to other cats, this is a precaution to prevent a further outbreak on your own cat.




HEALTH CONDITIONS


It's your responsibly to make me aware of any medical conditions your cat has that may effect the groom prior to your appointment. No liability will be accepted by Groomed To Purr-fection if any health problem is uncovered or aggravated by the grooming process or aggressive behaviour of the cat. If you have any concerns after the groom you must inform me straight away once arriving home.




ADDITIONAL COSTS


Additional costs may occur if you have booked the incorrect appointment. Kitten bath and drys must be a kitten under 9 months old and also under 3kg, if your kitten is above 3kg this is classed as a regular bath and dry, the additional cost of £10 will be due. Matted areas are charged at £35 per area, by booking you agree to pay the matting surcharge even if you have not booked this service. If a lion clip is booked in as non matted, but is considered matted, the matted lion clipped price will be due.If your cat is over 6kg, please add on the large cat surcharge. If you are unhappy to pay the additional price due to booking the incorrect appointment, the appointment will be classed as a cancelled appointment. You can read the full description on the services when you book.




PAYMENT


The card details entered for you booking WILL NOT be used to pay for your appointment on the day. These details are only held by the booking system incase of a missed/last minute cancelled appointment. I do not have access to these details. Payment can only be made by cash or card on the day of the groom. There is a 50p charge for card payments.




PHOTOGRAPHS


I may take photos of your cat before, during and after the groom. I may use these photos in advertising services and/or post to our social media sites including their name. Please let me know before your appointment if you do not want these photos to be public.




CONTACTING ME


I do not have a phone number that accepts calls. You can contact me by E-mail contact@groomedtopurrfection.com, WhatsApp Messenger Only number 07434668433 and Facebook - Groomed To Purr-fection. It is extremely important you are aware all appointments are on a self booking system and you are responsible for rescheduling/cancelling if needed. You must allow two business days for replies. This in opening hours so please be patient.